Cancellation & Refund Policy

Plans change — especially while travelling. Here is exactly what happens when they do.

Cancellation charges

When you cancel	Charge
More than 24 hours before pickup	Free — full refund
6–24 hours before pickup	10% of the confirmed fare
2–6 hours before pickup	25% of the confirmed fare
Under 2 hours / after driver dispatch	50% of the confirmed fare
No-show at pickup	Up to 100% of the confirmed fare

How to cancel

• Message us on WhatsApp at +91 78298 20429 with your booking ID, or
• Call 24/7 support at +91 78298 20429.

Refunds

• Approved refunds are processed within 5–7 working days to the original payment method (UPI/bank).
• Cash bookings are refunded via UPI or bank transfer to the account you nominate.
• If we cancel a confirmed ride for any operational reason, you receive a 100% refund — and priority rebooking with our apologies.

Special cases

• Flight cancellations: if your flight is cancelled by the airline, your airport transfer is cancelled free of charge with proof of the airline notice — any time before pickup.
• Multi-day tours: circuit and pilgrimage tour deposits follow the schedule above based on the first pickup time; unused full days on an interrupted tour are refunded pro-rata.